Your customer focus starts here
Today, customers expect more than ever: fast service, personal attention and a consistent experience. Whether they contact you via e-mail, phone, chat or your webshop - the bar is set high. Can your organisation not live up to these expectations? Then the competition is just one click away.
With Microsoft Dynamics CE (Customer Engagement), you get a powerful and flexible CRM solution that takes your customer-oriented work to the next level.
What is Microsoft Dynamics CE?
Microsoft Dynamics CE, also known as Dynamics 365 Customer Engagement, is the solution for companies that want to centrally manage customer data and customer interactions. This platform bundles all your customer data, sales processes and service activities in one place.
Whether in marketing, sales, customer service or field service - Dynamics CE ensures that your teams work together more efficiently and customers are served faster, more personally and professionally..
What can you do with Dynamics CE?
Dynamics CE consists of different modules that optimally support your customer management, marketing and service processes:
Sales
With the sales module in Dynamics CE, you stay in control of leads, quotes, and customer interactions. It streamlines the entire sales process, speeds up follow-ups, and boosts your conversion rate.
Marketing
Create targeted and personalized marketing campaigns with Dynamics 365 Marketing. Whether it's email campaigns, social media, or events — data-driven insights let you effortlessly respond to your audience's needs.
Customer Service
Increase customer satisfaction with powerful customer service. Dynamics CE offers self-service portals, knowledge bases, and live chat features to ensure your customers get fast and accurate support — anytime and through any channel.
Field Service
Plan and automate your field service operations. Dynamics CE helps you deploy service staff more efficiently, provide instant access to the right information, and ensure service appointments run smoothly.
The advantages of Dynamics CE
Microsoft Dynamics CE is more than just a CRM system. It is a smart and scalable solution that helps your organisation grow - customer-focused and efficient.
Complete customer view
Bring customer data, communication and interactions together in one central platform.
More efficient processes
Automate you marketing, sales and service processes and save time and costs.
Data driven decisions
Work with up-to-date customer information and make informed choices.Omnichannel customer experience
Offer customers a consistent experience, whether they contact you via e-mail, chat, website or physically.
Flexible and scalable
Dynamics CE grows with your business. From SMEs to multinationals.
With Microsoft Dynamics CE, you really get to know your customers. The platform gives you insight into customer needs, supports personal communication and helps you structurally improve the customer experience.
Efficient cooperation, better customer relations and higher customer satisfaction? With Dynamics CE, you get the most out of your customer data and lay the foundation for long-term success.
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LOCATIONS
Basisweg 32
1034 AP
Amsterdam
Rithmeesterpark 50-A1
4838 GZ Breda
© AppReef B.V. Created with systeme.io