MICROSOFT CONSULTANCY SERVICES
"Solving today’s challenges with tomorrow’s solutions, built on the Microsoft Platform"
Your customer focus starts here
Today, customers expect more than ever: fast service, personal attention and a consistent experience. Whether they contact you via e-mail, phone, chat or your webshop - the bar is set high. Can your organisation not live up to these expectations? Then the competition is just one click away.
With Microsoft Dynamics CE (Customer Engagement), you get a powerful and flexible CRM solution that takes your customer-oriented work to the next level.
What is Microsoft Dynamics CE?
Microsoft Dynamics CE, also known as Dynamics 365 Customer Engagement, is the solution for companies that want to centrally manage customer data and customer interactions. This platform bundles all your customer data, sales processes and service activities in one place.
Whether in marketing, sales, customer service or field service - Dynamics CE ensures that your teams work together more efficiently and customers are served faster, more personally and professionally..
What can you do with Dynamics CE?
Dynamics CE consists of different modules that optimally support your customer management, marketing and service processes:
Sales
Met de salesmodule binnen Dynamics CE houd je grip op leads, offertes en klantcontact. Je stroomlijnt het volledige verkoopproces, versnelt de opvolging en verhoogt je conversie.
Marketing
Bouw gerichte en gepersonaliseerde marketingcampagnes met Dynamics 365 Marketing. Of het nu gaat om e-mailcampagnes, social media of evenementen — met data-gedreven inzichten speel je moeiteloos in op de wensen van je doelgroep.
Customer Service
Verhoog de klanttevredenheid met een krachtige klantenservice. Dynamics CE biedt selfserviceportalen, kennisbanken en livechatfunctionaliteiten waarmee jouw klant snel en correct geholpen wordt — op elk moment en via elk kanaal.
Field Service
Plan en automatiseer je buitendienst. Dynamics CE helpt je om servicemedewerkers efficiënter in te zetten, de juiste informatie direct beschikbaar te maken en serviceafspraken vlekkeloos te laten verlopen.
The advantages of Dynamics CE
Microsoft Dynamics CE is more than just a CRM system. It is a smart and scalable solution that helps your organisation grow - customer-focused and efficient.
Complete customer view
Bring customer data, communication and interactions together in one central platform.
More efficient processes
Automate you marketing, sales and service processes and save time and costs.
Data driven decisions
Work with up-to-date customer information and make informed choices.Omnichannel customer experience
Offer customers a consistent experience, whether they contact you via e-mail, chat, website or physically.
Flexible and scalable
Dynamics CE grows with your business. From SMEs to multinationals.
With Microsoft Dynamics CE, you really get to know your customers. The platform gives you insight into customer needs, supports personal communication and helps you structurally improve the customer experience.
Efficient cooperation, better customer relations and higher customer satisfaction? With Dynamics CE, you get the most out of your customer data and lay the foundation for long-term success.
Want to know more?
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Do you have a question? We are there for you.
Do you have a question? We are there for you.
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LOCATIONS
Basisweg 32
1034 AP
Amsterdam
Rithmeesterpark 50-A1
4838 GZ Breda
© AppReef B.V. Created with systeme.io