Faster. More consistent. More human.
A.I. that actually lands in your organisation.
With Microsoft Copilot Studio, we bring AI exactly to the places where it makes a real difference right now. No complex projects. No endless implementation cycles. Just results your teams can feel today, smoother workflows, higher productivity, and technology that simply works.
Turn your organisation into a faster, smarter and scalable operation
with Copilot Studio
Many organisations still rely on processes that drain time and energy: manual tasks, overflowing inboxes, unclear documents, and scattered knowledge. These inefficiencies slow teams down, increase the risk of errors, and limit growth. With practical, intelligent AI solutions built on Microsoft Copilot Studio, AppReef simplifies and streamlines these processes, making them faster, clearer, and effortlessly scalable.
Our use cases show how companies and public institutions are already achieving measurable impact today: reduced workload, higher quality output, shorter turnaround times, and a smoother customer experience. No complex transformation journeys, just concrete results your organisation feels immediately.
Discover below how Microsoft Copilot Studio can accelerate your organisation and prepare it for the future.
Faster answers to invoice questions. No manual work required.
Every day, Account Payable (AP) teams receive countless emails with questions about outstanding invoices. Looking up the right information in Dynamics 365 takes time and increases the risk of errors. As a result, suppliers wait longer for answers and the pressure on the team keeps growing. Our Copilot agent automates this entire process, from analysing the email to drafting a complete reply.
How it works
The agent automatically reads incoming emails, recognises invoice numbers, retrieves the relevant details from Dynamics 365 Finance and generates a draft reply in the sender’s language. All your AP team needs to do is review the response and send it.
Key benefits
Up to 80% less processing time per email
Instant insight from Dynamics 365 Finance, no manual searching required
Consistent, error‑free communication with suppliers
Multi‑language support (Dutch, French, English, and more)
All incoming emails handled immediately – no backlog
Less admin, more time for exceptions and genuine supplier contact
An autonomous virtual colleague for your AP team
With a single intelligent agent, you streamline your processes, deliver faster responses, and reduce stress across the department, giving your AP team the space to focus on what really matters.
Automated Document Processing
Processing logistics documents can be incredibly time‑consuming, especially when every document looks slightly different and requires manual checks. This leads to errors, delays and unnecessary workload. With our AI‑driven solution, you automate the entire process: from document recognition to seamless integration with your TMS.
How it works
Our technology automatically recognises CMRs, packing slips, consignment notes and TTWs, even those with handwritten notes. All information is instantly converted into structured data and validated before entering your system. Human review is only needed when exceptions occur.
Key benefits
85% automated document processing
50% less FTE required for the same workload
6× faster than manual handling
98% accuracy for improved data quality
Fully scalable and future‑proof
Flexible export options: XML, API connections or direct database input
Works with any format, any language and any document layout
Ready to accelerate your logistics document flow?
With one solution, you bring calm, speed and control to a process that has been a bottleneck for years.
Finally, documents that are clear, consistent and complete
Projects frequently run late because documents are unclear or are written differently by each team member. Most organisations recognise the symptoms: outdated templates, unintended gaps in scope and wording that’s open to interpretation. Our Technical Review Assistant brings structure to this complexity and creates one consistent quality standard.
How it works
The AI agent automatically analyses the entire document, even if it runs to hundreds of pages, and highlights where information is missing, duplicated, too vague or not aligned with your template. It also flags content-related risks, such as processes that are not fully described or solutions that do not fit the intended scope.
The key benefits
Consistency across specialists and projects
Reuse and modernisation of standardised templates
Clear, unambiguous wording that prevents misinterpretation
Early detection of scope gaps, risks and ambiguities
Support for increasingly complex processes
Less dependence on individual expertise
Quality that’s no longer up for debate
Quality without discussion
With the Technical Review Assistant, you establish a single quality level for all projects. That means more predictable implementations, reduced risk and better-managed customer expectations.
One smart assistant that brings all your scattered knowledge together
In many organisations, valuable information is scattered across documents, SharePoint folders, emails and people’s heads. As a result, finding the right answers takes time, work gets duplicated and frustration grows. The InFirst Agent solves this with an AI‑powered knowledge hub that makes information instantly accessible.
How it works
The InFirst Agent continuously searches across all relevant sources, detects inconsistencies, standardises wording and translates information into practical next steps. Whether you’re dealing with complex solution blueprints, process documentation or time tracking:
You ask a question in natural language
The agent searches, interprets and combines the right information
You get a clear answer, proposal or draft you can use immediately
No more hunting through folders, forwarding emails or “just quickly asking” the same expert again and again.
The Key benefits
One central place for scattered knowledge
All your documents, processes and know‑how accessible through a single intelligent assistant.Less searching, less admin, less frustration
No more digging through folders, inboxes or old threads to find what you need.Consistent quality across consultants and projects
Standardised wording and reusable best practices help everyone deliver at the same level.Faster onboarding, less dependency on experts
New colleagues can quickly find their way without always having to ask the same people.Automatic analysis of documents up to hundreds of pages
Lengthy reports and technical documents are summarised into clear, practical answers.Support with time tracking and operational tasks
The agent helps capture, structure and streamline day‑to‑day work.More control over knowledge, less noise in your processes
Information is captured sustainably, kept in context and is directly usable in daily operations.
With the InFirst Agent, knowledge stops being a hidden risk and becomes a strategic asset your whole organisation can rely on, exactly what you need in a fast‑growing, complex environment.
Automatically process every email, no matter how complex
The ‘spare parts’ inboxes at Vanderlande were overflowing with every kind of message you can imagine: purchase orders, quotation requests, complaints and general questions. Each email had to be opened, read, interpreted and retyped into other systems — a time‑consuming process that simply didn’t scale. With our AI solution, every incoming email is automatically recognised, classified and converted into clean, structured data.
How it works
Our AI reads and understands the full message, from detailed order lines to RFQ information. It then:
Extracts all relevant data
Creates a clear summary
Assesses urgency and sentiment
Generates an actionable task for the back‑office team
The resulting data can be seamlessly integrated into your webshop, ERP system or Microsoft Power App.
The Key benefits
Automatic categorisation of all incoming emails
Data extraction for POs, RFQs and other formats
Summaries, sub‑categorisation and actionable output for your teams
Sentiment and urgency analysis for faster, smarter follow‑up
Ready for integration with ERP, webshop or Power Apps
Scalable process that grows with your email volume
From shared inbox to fully automated order flow
Say goodbye to manual interpretation and retyping. Enjoy fast, controlled and error‑free processing of every incoming request from the moment it hits the inbox to the moment it enters your order flow.
FIT: instant, consistent support for a global member community
Flanders Investment & Trade (FIT) supports Flemish companies across the globe. As member expectations rose, FIT wanted to offer direct, reliable support 24/7, on every channel, without placing extra pressure on their internal teams. With the FIT Omnichannel Agent, powered by Microsoft Contact Center, they’ve created a modern service experience that scales with their global community.
The challenge
Members expect immediate answers, regardless of time zone
Questions come in via different channels and touchpoints
Human agents were spending valuable time on repetitive, straightforward queries
FIT needed a solution that integrated tightly with their existing Microsoft ecosystem
FIT was looking for a way to deliver fast, consistent service to members worldwide, while keeping the workload for employees manageable.
The FIT Omnichannel Agent
Via the MyFIT website, members can now start a chat directly in the Dynamics 365 (D365) widget. A Copilot‑based omnichannel agent handles the first line of support:
Answers member questions instantly
Shares relevant information and resources
Guides visitors step‑by‑step through key processes
Whenever a human agent needs to step in, the conversation is handed over seamlessly in the Customer Service Workspace, including the full chat history. This creates smooth collaboration between AI, FIT staff, and all communication channels.
Key benefits
24/7 availability for FIT members
Members receive support whenever they need it — no need to wait for office hours.Consistent, accurate information across all channels
The omnichannel agent ensures answers stay aligned with FIT’s guidelines and knowledge base.Smart handover to human agents
Complex cases are automatically routed to the right employee, with the full context of the conversation.Deep integration with Customer Service Workspace
Agents work from a single, unified environment, making it easier to manage and follow up on interactions.Future‑proof platform for new use cases
The solution provides a solid foundation for rolling out additional AI scenarios and service workflows.Improved member experience on the MyFIT website
Visitors are guided quickly and intuitively to the information or support they need.
The impact
With the omnichannel agent, FIT has taken a major step towards flexible, scalable service delivery that keeps pace with their strategic ambitions.
Members enjoy faster, more convenient support – while FIT’s teams gain time to focus on high‑value, complex cases that really need a human touch.
Faster, more efficient citizen contact with the same capacity
The Belgian Federal Public Service Finance (FOD Financiën) handles an enormous volume of calls and enquiries every year. Citizens expect clear answers, employees want to work more efficiently, and the organisation needs to keep costs under control. Traditional contact centres, however, are difficult and expensive to scale.
Our AI‑driven contact centre solution helps modernise service delivery without increasing headcount.
How it works
Citizens start their journey with "Finnie", a virtual assistant that supports them with:
Payment information
Outstanding debts
Instalment plans
MyMinFin issues
And much more
When a case becomes too complex for self‑service, Finnie automatically transfers the conversation to a human agent. At that point, AI steps in behind the scenes to support the employee:
Suggesting instant answer options based on the conversation
Generating automatic summaries of each interaction
Offering built‑in translation tools for multilingual conversations
The result? Shorter calls, less after‑work, and a consistent experience for every citizen.
Key benefits
Lower call volumes thanks to self‑service
Many routine questions are resolved directly through Finnie, reducing pressure on the contact centre.Up to 30 seconds shorter average handling time
Agents work faster with suggested answers and immediate access to relevant information.Less after‑work through automatic logging and summaries
Interactions are recorded and summarised automatically, freeing up valuable time.Estimated €4.6 million in annual savings
Efficiency gains translate into significant, measurable cost reductions.Higher satisfaction for both employees and citizens
Citizens receive clear, timely support while employees can focus on meaningful, value‑adding cases.Faster access to relevant information in every conversation
AI surfaces the right data at the right moment, directly in the agent’s workspace.A future‑ready contact centre
The solution provides a scalable foundation that can evolve with new channels, use cases and technologies.
A smarter way to serve citizens
With AI support, repetitive tasks are automated and streamlined. Employees can focus on complex questions where human expertise truly matters, while citizens receive faster, more accurate and more consistent service.
Hackathon: Always available to every citizen, 24/7 and without queues
A regional police zone wanted to help citizens faster and more easily, but faced limited opening hours, long queues and peak pressure during tourist seasons. At the same time, many incoming questions were not police‑related at all, unnecessarily burdening neighbourhood officers.
During a hackathon, we co‑created the Agentic AI Police Kiosk: a secure, multilingual kiosk where anyone can go with urgent and non‑urgent questions, supported by an intelligent AI assistant.
How it works
Citizens step into the kiosk and speak directly to the virtual assistant. The assistant can immediately help with common situations such as:
Lost car keys
Found items (for example, a dog)
Local information about locations or events
Reports or questions in multiple languages
Behind the scenes, the AI can look up information, combine context, forward reports to dispatch, and refer citizens to the right contact point.
The kiosk itself is secure, well‑lit, equipped with camera detection and vandal‑resistant, making it suitable for both daytime and night‑time use.
Key benefits
24/7 service without additional staff
Continuous availability, even outside office hours and during peak tourist periods.Immediate help for police and non‑police questions
Routine and non‑urgent questions are handled quickly, easing the pressure on officers.Multilingual support for tourists and residents
The AI assistant can handle multiple languages, improving accessibility for everyone.Reduced queues at stations and partner locations
Citizens get quick answers via the kiosk, limiting unnecessary visits and calls.Faster handling through AI‑driven matching and data access
Smart routing and instant information retrieval speed up response and follow‑up.Safe, accessible and modular
The kiosk can be deployed at different locations such as beaches, neighbourhood offices and tourist hotspots.
A service that never sleeps
With the hackathon concept of the Agentic AI Police Kiosk, the police zone gains a scalable, future‑proof way to increase proximity and accessibility exactly where citizens need it most today.
Ready to make your processes smarter?
AI‑powered automation delivers results from day one: less manual work, faster turnaround times and happier teams and customers.
The use cases above show how quickly you can create impact once you start automating the right processes. All you need to do now… is take the first step.
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